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wellbyashleyrobin.com
Last updated: May 2026 · Effective from: May 2026
Plain language summary
This policy explains what personal information we collect when you use this website, why we collect it, how we protect it, and what your rights are. We do not sell your data. We do not share it with third parties for their marketing purposes. We keep it only for as long as we need it. This policy is written to comply with EU GDPR (Regulation (EU) 2016/679).
SECTION 1
Who we are
The Data Controller for this website is:
Ashley Robin · Well by Ashley Robin
Website: wellbyashleyrobin.com
Email: ashley@wellbyashleyrobin.com
Instagram: @wellbyashleyrobin
Country of operation: Belgium (EU)
As the Data Controller, Ashley Robin is responsible for deciding how and why your personal data is processed. If you have any questions about this policy or how your data is handled, please contact ashley@wellbyashleyrobin.com.
SECTION 2
What personal data we collect
We collect the following types of personal data, depending on how you interact with this website and our services:
Type of data
How and why it is collected
Name and email address - When you sign up for the free guide, join the email list, book a discovery call, or enquire about coaching services.
Phone number / WhatsApp - If you provide this when booking a call or signing a coaching agreement.
Country of residence - Collected via sign-up forms to understand where our audience is based.
Coaching and session information - Notes, reflections, workbook responses, and voice notes shared as part of a coaching programme. This may include health and wellbeing information (special category data — see Section 4).
Payment information - Billing details processed through our payment providers (Stripe or Wise). We do not store card details directly.
Website usage data - Pages visited, time spent, browser type, and device information, collected via cookies and analytics tools (see Section 8).
Communications - Emails, messages, or enquiries you send us.
SECTION 3
Why we process your data and our lawful basis
Under EU GDPR, we must have a lawful basis for processing your personal data. The basis we rely on depends on what we are doing with your data:
Purpose
Lawful basis (EU GDPR)
Your right to withdraw consent
Where we rely on your consent to process your data, you can withdraw that consent at any time. To unsubscribe from emails, click the unsubscribe link in any email. To withdraw any other consent, contact ashley@wellbyashleyrobin.com. Withdrawal does not affect the lawfulness of processing before you withdraw consent.
SECTION 4
Special category data — health and wellbeing
If you choose to share health or wellbeing information during a coaching programme, we process this data only:
You are never required to share health or medical information. If you do share such information, it will be treated with the strictest confidentiality. Your explicit consent to this processing is recorded in your signed coaching agreement.
SECTION 5
How we use your data
We use your personal data only for the purposes described in this policy. Specifically:
Email list and free guide
When you sign up to receive the free guide or join our email list, we use your name and email address to send you the guide, the welcome email sequence, and ongoing newsletter content. We use MailerLite or ConvertKit to manage our email list. You can unsubscribe at any time using the link in any email, and your data will be removed from the active list.
Coaching services
If you enter into a coaching agreement with us, we use your contact details, session notes, and any information you share during coaching to deliver the programme effectively and to keep records of our work together.
Discovery calls
If you book a discovery call, we use your name, email, and any information you provide in your application to prepare for and conduct the call. If we do not proceed to a coaching agreement, your application information will be deleted within 3 months of the call.
Marketing
We do not use your data for third-party marketing. We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Where we share anonymised case studies or testimonials, no identifying information is included without your explicit consent.
SECTION 6
How long we keep your data
Type of data - Retention period
When the retention period expires, personal data is permanently and securely deleted or anonymised. If you would like your data deleted before the end of the retention period, please contact us — we will comply unless we are required by law to retain it.
SECTION 7
Who we share your data with:
We do not sell your personal data. We share data only where necessary to deliver our services, with the following categories of third-party service providers (data processors):
Service provider - Purpose and safeguard
All third-party processors are required to handle your data in accordance with EU GDPR. Where data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as required by Article 46 EU GDPR.
We may also disclose personal data where required by law, by a court order, or where we believe disclosure is necessary to protect the safety of any person.
SECTION 8
Cookies and website analytics
What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit. Some cookies are essential for the website to function; others are used for analytics or personalisation.
What cookies do we use?
Cookie type - Purpose
Required for the website to function correctly. Cannot be disabled. No personal data is stored beyond what is technically necessary.
We use analytics tools (such as Google Analytics or similar) to understand how visitors use our website — which pages are visited, how long visitors stay, and where they come from. This data is aggregated and anonymised where possible.
We do not currently use advertising or tracking cookies. If this changes, this policy will be updated and your consent will be sought.
When you first visit our website, you will be shown a cookie consent banner. You can choose to accept or decline non-essential cookies at that point. You can also change your cookie preferences at any time by clearing your browser cookies and revisiting the site, or by adjusting your browser settings.
Please note that declining analytics cookies does not affect your ability to use the website or receive our services.
SECTION 9
Your rights under EU GDPR
Under EU GDPR, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at ashley@wellbyashleyrobin.com. We will respond within 30 calendar days. There is no charge for exercising your rights, unless a request is manifestly unfounded or excessive.
Right - What it means
You can request a copy of the personal data we hold about you (a Subject Access Request).
You can ask us to correct any inaccurate or incomplete personal data we hold about you.
You can ask us to delete your personal data where there is no compelling reason for us to continue processing it. This is sometimes called the ‘right to be forgotten.’ Note that some data must be retained for legal reasons.
You can ask us to restrict the processing of your data in certain circumstances, for example while we verify the accuracy of data you have disputed.
Where processing is based on your consent or on a contract, you can ask us to provide your personal data in a structured, machine-readable format so you can transfer it elsewhere.
You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds.
Where we rely on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.
You have the right not to be subject to decisions made solely by automated processing that significantly affect you. We do not use automated decision-making.
SECTION 10
Supervisory authority and complaints
If you believe we have not handled your personal data in accordance with EU GDPR, you have the right to lodge a complaint with a data protection supervisory authority. As we are based in Belgium, our lead supervisory authority is:
Autorité de Protection des Données (APD)
The Belgian Data Protection Authority
Website: www.autoriteprotectiondonnees.be
Email: contact@apd-gba.be
Phone: +32 2 274 48 00
You may also lodge a complaint with the supervisory authority in your own country of residence if you are based outside Belgium. We would, however, always appreciate the opportunity to address your concerns directly before you contact a supervisory authority. Please email ashley@wellbyashleyrobin.com in the first instance.
SECTION 11
Data security
We take the security of your personal data seriously and take appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the APD within 72 hours as required by Article 33 EU GDPR. If the breach is likely to result in a high risk to you personally, we will also notify you directly without undue delay, as required by Article 34 EU GDPR.
While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
SECTION 12
Links to other websites
Our website may contain links to other websites. This privacy policy applies only to wellbyashleyrobin.com. If you follow a link to another website, we encourage you to read the privacy policy of that site. We are not responsible for the privacy practices or content of any third-party websites.
SECTION 13
Children’s privacy
Our website and services are intended for adults only. We do not knowingly collect personal data from anyone under the age of 16. If you believe we have inadvertently collected data from a child under 16, please contact us immediately at ashley@wellbyashleyrobin.com and we will delete it promptly.
SECTION 14
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices, in the services we offer, or in applicable law. When we make significant changes, we will update the ‘Last updated’ date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
SECTION 15
Contact us
If you have any questions about this privacy policy, how we handle your data, or if you wish to exercise any of your rights, please contact us:
Ashley Robin · Well by Ashley Robin
Email: ashley@wellbyashleyrobin.com
Website: wellbyashleyrobin.com
We aim to respond to all data protection enquiries within 5 business days.
© Ashley Robin / Well by Ashley Robin · wellbyashleyrobin.com · ashley@wellbyashleyrobin.com
This policy is governed by EU GDPR (Regulation (EU) 2016/679) and the laws of Belgium.